Technical Support:

24by7desk technical support to offshore partners is an astute business decision and many global companies look for offshore partners to outsource technical support services as they face operational constraints. In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market other than price and quality. Post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones. Offshore technical support can no longer be treated as a peripheral process. It requires a dedicated and experienced team who will work around the clock to deliver higher value to customers.

Live chat support:

Our specially trained service professionals present a transparent interface to your Consumers delivering an uninterrupted 24x7 access to real time customer service help and support right on your website.

Our efficient chat support executives can help visitors to your website find the product or service that the customer is looking for and also provide extra information about the product or services. Our online chat support executives can effectively, up-sell or cross-sell products and services, help customers fill in forms, orders and details for online transactions. Live chat support is personal and our online chat support executives can give individual attention to each of your customers. Our live chat support executives can also make the selling process short and convert the visitors to your website into potential buyers.

At 24x7 desks you can be assured of efficient web based customer care services.

Email support:

Replying to E-mails can eat into your precious time, which can be better utilized to focus on your core business activities with strategic importance. Now 24by7desk can also follow up your e-mails and customer queries on your behalf. This service ensures that your customers are replied to promptly. Our highly skilled personnel keep the response times as LOW as one hour to meet the commitments you have made to your customers. By offering timely, consistent and expedient responsive support, you will improve customer satisfaction, customer loyalty and online sales. 24by7desk e-mail support service can be used for sales and customer support in addition to technical support. Our email support, just like our other offerings is functional 24/7.

24X7 Ticketing Management:

Ticket Management is a recent trend, which enables you to track and monitor client's queries, view their ongoing and current status and take necessary action. All this happens through a unique ticket number. We ensure that every query gets round the clock help desk support so that it is answered in minimum time. Our response time is further quickened by an additional advantage of experience possessed by our executives, who have been managing issues over years now.

Kiosk Remote Management:

We at 24by7 desk provide adaptable kiosk management solutions that automate and streamline financial, content and supply chain processes in a way that helps you drive business success. Our web-based remote management system for interactive kiosks lets you organize your content, create and schedule playlists, manage kiosk applications, generate playback and usage reports, and change virtually any setting right from your browser.

Campaign and Data Management for Network Companies:

24by7desk data management outsourcing service provider creates a hassle free outsourcing experience for his customers. A wide range of professional data services, familiarity with the data rules and regulations of different countries, the ability to provide accurate data services, along with both organizations' experience in executing various data management projects successfully, are the advantages of having your data managed outside.

Database Management:

Data Entry is a tedious task demanding an amazing sense of attention to detail, lots of time and unshakable accuracy. Before compilation, data needs to be extracted from various sources with the use of appropriate technology. you know that data entry is vital in transforming them into information that your business needs. Does your company spend a large amount of time, effort and money in conducting data entry activities in-house?

What if you could find a partner who could take up your data entry work, saving you the time and money that you can invest in growing your business? Outsourcing data entry services to a us might just be the option you are looking for.

Data Management services includes:

• Data Entry: We offer quality undertaking of data entry tasks for both qualitative and quantitative data.



• Data Processing: Automatic data processing and information processing are elements which can help you keep pace with the challenges of your business. If your organization is looking for accurate, efficient and fast data processing services, then you have come to the right place.
  
  
• Data Cleaning: is the process of making data free from all errors and inconsistencies. Raw data laden with inaccuracies and discrepancies limits your chances of hitting the right client base and thus, deriving business from it. Data Cleansing is thus, the practice of enrichment of existing data in such a manner that it brings in more leads and helps your business grow.
  
  
• Data Conversion: Depending on your specific business needs, we provide wide range of offshore data conversion services. The conversion is simple in some cases and requires complex procedures in others. The conversion process includes practices like importing, validating, cleansing, splitting etc.
  
  
• Data Mining: Are huge volumes of raw data, useful data and unwanted data waiting to be converted to information that you can use? 24by7 desk provides you with data mining services which can help you bring more precision and clarity to your decision making process.

HR BPO services:

An increasing number of major businesses are outsourcing their human resource operations today. Some of the services on offer are Payroll operations, benefits administration, employee data records and management, asset management services.

Payroll services: We Answer Your Payroll Outsourcing Needs. Payroll outsourcing is a service that 24by7 Desk provides for companies who are looking for a reliable HR partner that can work collaboratively with them to manage their internal payroll operations. We focus on end-to-end offshore payroll accounting, tax administration and reporting service to relieve all our customers of routine administrative tasks. Outsourcing payroll services to 24by7 will effectively reduce the cost of operation by 40-50% simultaneously increasing the profitability manifold.

Recruiting and Resourcing: our global outsourced recruiting and resourcing solution frees your HR department from the administrative tasks of sourcing and acquiring talent. Allowing your team to focus on their of HR responsibilities and enables them to do what they do best. In addition to allowing you to concentrate on your core business activities, outsourcing provides some key benefits, including:

• Providing you with skilled professionals who are focused specifically on HR
• Helping you reduce and manage operating costs
• Improving employee relations
• Faster candidate delivery
• Improved applicant flow

Compensation: we can help reduce costs and lighten your HR department’s workload by streamlining and standardizing compensation planning and administration. Our HR Compensation Solutions:

• Improve pay package competitiveness
• Increase employee retention
• Enhance efficiencies
• Reduce payment errors
• Advance talent and HR compensation management strategies

HR Data Tracking : 24by7desk can eliminate the cost of software and data entry by tracking all HR data for you, providing regular reports for management, and verifying compliance with all statutory requirements.

Appointment Scheduling for Healthcare Professionals :

Appointment scheduling often becomes a complicated task for healthcare professionals in hospitals, large clinics, multispecialty practices and other healthcare establishments. The reasons can range from a heavy flow of patient traffic to a physician that practices in a number of clinics and moves from one medical office to the other. An inefficient appointment management system can cause overlapping appointments, no-shows, general patient dissatisfaction, and revenue losses.

In the present age, many healthcare professionals turn to a combination of:

• Phone-based scheduling
• Computerized appointment scheduling using state-of-the-art patient scheduling software.

This coupled with the services of outsourcing solution providers helps them achieve better efficiency, and save time.

Some of the advantages of the above mentioned strategy of appointment scheduling for healthcare professionals are:

• Multiple-user accessibility.
• Depending on what’s most suitable for the office; appointments can be viewed by day, week or month; by treatment or equipment room; or by multiple providers.
• Makes easy cross-scheduling and the scheduling of recurring appointments.
• No time lag in identifying appointment availability for clients and patients.
• Patients can conveniently be scheduled for visits, procedures, treatments, and exams.
• 24/7 accessibility
• Helps to track business and employee performance.
• Customer letters and appointment reminders can be generated.
• Patients can easily be referred to other offices.
• Enables updating of patient contact information.
• Enables easy identification of confirmed, unconfirmed, checked in, checked out, cancelled or missed appointments.
• Reduces scheduling mistakes.